Cancellation Policy
At The Fern Hotels, we understand that travel plans can change. Our cancellation policy is designed to be fair and transparent for all guests. By booking a room or service, you agree to the following cancellation terms.
1. Standard Cancellation Policy
The following rules apply to all standard bookings unless mentioned otherwise:
- Cancellations made 48 hours before check-in are eligible for a full refund.
- Cancellations made within 48 hours of check-in will incur a charge of one night’s stay.
- No-show without cancellation will result in 100% charge of the total booking amount.
2. Non-Refundable Bookings
For promotional or discounted bookings marked as Non-Refundable:
- No refund will be provided for cancellations.
- No modifications are permitted once the booking is confirmed.
3. Group Bookings & Long Stays
For group bookings (5+ rooms) or stays longer than 7 days:
- Cancellation must be done at least 7 days before check-in.
- Cancellations within 7 days may incur up to 50% of the booking cost.
4. Early Check-Out
If a guest checks out before the confirmed departure date:
- Refunds for unused nights are subject to management approval.
- In most cases, one night’s charge may apply.
5. Date Modification Policy
Guests may request changes to check-in or check-out dates:
- Modifications are subject to room availability and price changes.
- Non-refundable bookings cannot be modified.
6. Refund Processing
If eligible for a refund:
- Refunds are processed within 7–10 business days.
- Refunds will be credited to the original payment method only.
- Processing time may vary depending on your bank or payment provider.
7. Force Majeure
The hotel is not liable and no refund shall be provided for cancellations due to events outside our control, including:
- Natural disasters
- Government restrictions
- Political unrest
- Pandemics or emergencies
8. Contact Us for Cancellations
For cancellations, date change requests, or refund assistance, contact us:
Email: support@hotel.com
Phone: +91 9053283685