Terms of Service

These Terms of Service (“Terms”) govern your use of The Fern Hotels website, booking services, and all related digital platforms. By accessing or using our services, you agree to follow these Terms.

1. Use of Our Website

You agree to use our website only for lawful and genuine purposes such as browsing, booking rooms, or learning about our hotel services. You must not use our website for fraudulent, harmful, or illegal activities.

2. Booking & Reservation Policy

When you place a booking through our website, you agree that:

• You will provide accurate and truthful personal information.
• You are responsible for any charges associated with the booking.
• The hotel reserves the right to cancel or modify bookings under special circumstances.

3. Payment Terms

All payments must be completed through our secure payment gateways. Prices may vary depending on availability, season, and promotional offers. Taxes and additional charges may apply.

4. Check-in & Check-out

• Valid government ID is mandatory at check-in.
• Early check-in and late check-out are subject to availability and additional charges.
• The hotel reserves the right to deny check-in for safety or policy violations.

5. Guest Responsibilities

Guests are responsible for maintaining hotel property. Any damage caused intentionally or accidentally may result in additional charges. Illegal activities inside hotel premises are strictly prohibited.

6. Prohibited Activities

While using our website, you agree NOT to:

• Copy or misuse content from our website
• Interfere with website functionality
• Attempt unauthorized access to hotel systems
• Spread harmful scripts, malware, or spam

7. Intellectual Property

All content including text, images, logos, and designs belongs to The Fern Hotels. You may not copy, distribute, or modify any content without written permission.

8. Limitation of Liability

The Fern Hotels is not responsible for:

• Any loss due to misuse of the website
• Third-party website links or services
• Technical issues beyond our control

9. Changes to Terms

We may update these Terms occasionally. Updated Terms will be posted on this page, and continued use of our services means you accept the updated Terms.

10. Contact Us

If you have questions about these Terms, you may contact us at:

Email: support@hotel.com
Phone: +91 7061534662